Hello! We are Kaja Wauer and Christoph Köhler, working as Guest Relation Managers at Brenners Park-Hotel & Spa. Our mission is to provide our guests not just with a stay, but with an unforgettable experience – making sure every guest feels completely at home. It’s not only about perfect service, but about genuine attention, heartfelt care, and a hospitality that truly connects.

What qualities are important to us?

Positivity, empathy, and a strong sense of detail are essential. Equally important is the ability to read between the lines – to sense what a guest needs before they even say it. Flexibility, patience, and a natural smile work wonders. And we firmly believe: enthusiasm and passion are contagious. When you love what you do, our guests will feel it instantly!

What makes Guest Relations at Brenners special?

The genuine warmth and authenticity that define every interaction. Our hotel stands for a rich heritage and timeless elegance – but what truly sets us apart is human warmth. We offer not just luxury, but heart. Every guest is welcomed as part of the Brenners family, and our team shares the passion for creating meaningful and emotional experiences.