The Vineta Hotel - situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio.

Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination.

A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city’s most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions : 

The Bell Person is responsible for delivering a personalized and unparalleled guest experience by providing exceptional arrival, departure, transportation, and beach services. As a key ambassador of the hotel, this role ensures every guest interaction reflects the highest standards of luxury, hospitality, professionalism, and attention to detail.

Profile : 

• Set up, maintain, and break down beach umbrellas, lounge chairs, and related amenities for guests, always ensuring a pristine and luxurious beach experience.

• Operate the property house car to provide safe, courteous, and timely transportation for guests while delivering exceptional service standards.

• Maintain the house car in immaculate condition and appearance to ensure it reflects the property's luxury brand image.

• Park vehicles for guests and other visitors who require valet parking, maintain the front driveway congestion-free through traffic control, monitoring illegal parking, and immediately store vehicles.

• Safely and efficiently transport guest luggage to and from their rooms, ensuring items are managed with care.

• Offer guests information about hotel amenities, services, and local attractions. Answer inquiries and provide recommendations as needed in a prompt and courteous manner.

• Assist with delivering items such as room service orders, packages, or other guest requests promptly and courteously, ensuring a high standard of service.

• Ensure the lobby and main entrance are clean and always organized. Report any maintenance issues or safety hazards to management.

• Monitor the premises for any unusual activity and report concerns to management, ensuring the safety and security of guests and their belongings.

• Collaborate with front desk hoteliers and other departments to ensure a seamless guest service.

• Build rapport with guests, anticipating their needs and ensuring their comfort throughout their stay.

• Efficiently manage time to prioritize tasks and ensure timely service to our guests.

• Be sensitive and understanding of diverse cultures and backgrounds, enhancing guest interactions.

• Maintain high standards of Guest Services as established by the Managing Director.

• Actively demonstrate teamwork, safe work practices, open communication, respect, sincerity, helpfulness, courtesy and humility.

• Ensure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are followed. Report unsafe conditions, as appropriate.

• Build morale and spirit, interact positively with hoteliers and guests, and take action to resolve problems to the satisfaction of all parties involved.

• Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.

• Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for our guests and team members.

What you bring:

• Minimum 2 years of previous work experience in a similar capacity within the luxury hospitality industry.

• Valid Florida driver’s license required. Ability to operate standard and automatic transmission.

• Fluent in English; other languages considered an asset.

• Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.

• Ability to stand continuously and perform job functions during shift.

• Must be able to reach, stooping, kneeling, twisting, bending, balancing, lifting, pushing, pulling, and transporting various objects weighing up to 75 lbs. repeatedly during a shift.

• Must be able to access and navigate each department at the organization's facilities.

Benefits : 

Competitive Salary
Excellent Training and Development opportunities with Oetker Hotels
Complimentary Hotelier Meals
Complimentary Dry Cleaning

The Vineta Hotel is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf