We have an exceptional opportunity to join our Team at The Lanesborough.

An exciting new opening is forthcoming, marking a considered addition to our food and beverage offer. This new outlet presents an opportunity to be part of something from its earliest stages. Further information, including details of the brand leading the concept, will be shared in due course.

The Lanesborough

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As a Terrace Manager you will be an exceptional team leader and have a passion for delivering an outstanding guest experience.

Working within a professional team, you will ensure you are fully conversant with the menus/items and presentation accompaniments and able to make recommendations to our guests. During service, you will take ownership of the guest experience with an emphasis on guest recognition and personalisation to create a memorable experience. You will communicate effectively between your team, the Kitchen brigade and The Food & Beverage management.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

· Managerial experience in a luxury establishment essential and experience within London is desired.

· Lead, motivate and develop a high‑performing bar team in a luxury environment

· Excellent command of the English language and a second language would be preferred

· Immaculate grooming standards.

· Deliver exceptional, personalised guest experiences.

· Act as a brand ambassador, ensuring impeccable service standards and presentation.

· Maintain expert knowledge of menus, spirits and accompaniments to guide guest choices.

· Confident with various procedures such as performance reviews, recruitment and training

· Please note this role requires an element of manual handling

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

· Competitive salary package

· Discretionary Company Sick Pay

· Season ticket loan

· Enhanced Pension Scheme

· Life Insurance

· Complimentary dry cleaning

· Safety shoes

· Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

· Complimentary meals on duty

· Cycle to Work scheme

· Flu vaccinations

· Discounted chiropodist and massage treatments

· Substantiality initiates

· Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

· EAP – Employee Assistance Programme

Career Growth & Personal Development

· Internal transfer and promotion opportunities

· Cross-departmental exposure

· Partnered with industry-leading training providers

· Internal learning gateway

· Free access to e-learning platform offering job-specific training and personal growth courses

· Subsidised professional qualifications and certified training programmes

· Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

· Award programmes throughout the year with generous prizes

· Long service awards

· Preferential room rate at The Lanesborough for you and your family

· 50% discount on F&B and Club & Spa treatments

· Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)

· Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)

· Retirement parties

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.