The Vineta Hotel - situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio.

Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination.

A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city’s most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions : 

• Make the most positive impact on guest experiences throughout all aspects of their reservation process and their stay, maximizing Team Member, Guest and Owner satisfaction

• Profile : 

• Demonstrate a high degree of identity and strives to provide a 5-star experience to guests, providing renowned Oetker Collection hospitality.

• Provides a 5-star experience to guests and sets a positive example for Team Members.

• Ensures compliance to all hotel policies, standards, and core practices.

• Maintains positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Oetker Collection hospitality standards.

• As true Service Ambassador meets service expectations proactively, promptly, professionally, with genuine care to attention and detail.

• Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, genuine kindness and a family spirit.

• Handles in-coming reservations calls.

• Works with Guest Relations and PBX Associates in assisting in general calls from external and internal guests.

• Compiles and distributes relevant reports to appropriate departments as required, and ensures follow-through with all revisions, cancellations, special requests for group bookings and individual reservations.

• Ensures compliance to all hotel policies, standards, and core practices.

• Takes full charge of Arrival report and the accuracy of it.

• Ensures effective and efficient reservation and distribution, loading of group, negotiated and promotion rates, and works closely with the Sales team.

• Ensures that shop call scores are high for higher conversion rate by training guest relations effectively

• Ensures all calls, e-mails, faxes, and any other duties related to reservations and distribution are answered and resolved in timely fashion.

• Maintaining and updating guest profiles, ensure that all guest information is up-to-date and correct, under guidance and supervision of Reservations Supervisor.

• Undertakes other ad hoc related responsibilities, as required.

What you bring :

• Minimum 2 years previous work experience in a similar capacity with an international world-class hotel, or comparable experience with key competitor.

• Highly familiar with Campania Accommodation market.

• Service Excellence – Genuinely warm presence especially over the telephone, friendly, sincere, and outgoing nature, leading by positive example to strive for service excellence.

• Analytical and detail oriented – Analytical skills, highly organized with exceptional attention to detail.

• Full-Time position.

• May be required to work evenings, weekends and/or holidays.

• Candidates must be legally authorized to work in the United States on a full-time basis at the time of application. Visa sponsorship is not available for the position.

Benefits : 

Competitive Salary
Employer paid health benefits package
401(k) plan matching program
Comprehensive overall compensation package (PTO, holidays)
Excellent Training and Development opportunities with Oetker Hotels
Complimentary Hotelier Meals
Complimentary Dry Cleaning

The Vineta Hotel is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf