Jumby Bay Island – a private and heavenly island in the Caribbean; its personality knows how to capture the imagination and reveals the island’s natural beauty.

Jumby Bay Island is pleased to be a part of Oetker Hotels, which is the most inspiring selection of masterpiece hotels in the world.

Each property within Oetker Hotels has been selected for its individuality and its promise to inspire travelers seeking the finest life has to offer. Distinguished by the finest traditions of hospitality, each property is iconic and one-of-a-kind.

Mission: As a Residences Coordinator, you play a crucial role in ensuring that our guests have an exceptional and memorable stay. You will be responsible for coordinating and facilitating various aspects of their visit, from pre-arrival arrangements to addressing on-site needs and providing a personalized and seamless experience. A summary of key responsibilities include:

1. Pre-Arrival Coordination: Assist guests in planning their visit, from transportation to special requests.

2. Guest Arrival and Greeting: Greet and welcome guests with a friendly and inviting demeanor, ensuring a smooth check-in experience.

3. Concierge Services: Offer expert recommendations for local activities, dining, and experiences, and assist with reservations.

4. Guest Relations: Be the primary point of contact for guests throughout their stay, anticipating their needs and ensuring satisfaction.

5. Villa Management: Check all villas/private residences prior to guest arrival to ensure they are prepared to required standards.

6. Special Requests: Fulfill guest requests, from romantic celebrations to special occasions, with care and creativity.

7. Communication: Keep guests informed about resort events, activities, and any changes in schedules.

8. Problem Resolution: Address guest concerns professionally and effectively, collaborating with other departments as needed.

9. Guest Feedback: Seek feedback from guests to continuously improve services and elevate the guest experience.

Profile: 

• A minimum of 1 years’ experience in hotel operations. Experience within a luxury resort/hotel preferred.

• Strong administrative knowledge, along with proficiency with Microsoft Office products.

• Strong experience in Opera an asset.

• Ability to communicate at all levels - excellent listening, verbal and written communication skills

• Ability to work well independently with little supervision

• Strong leadership capabilities with proactive attention to detail

• Ability to work flexible hours

• Valid Antigua & Barbuda Driver's License required

Benefits: Competitive remuneration package.