Guest Relations Agent
The team of Hotel La Palma are waiting for you to have an exceptional experience!
Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high-fashion boutique.
Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.
Missions: The guest relations agent is responsible for creating a distinctive experience during the hotel stay for each individual guest. Key function for the success of the hotel. Through the application of accountability and decision making, complete problem solving and a strong and productive relationship with all departments must be always ensured.
The Guest Relations Agent represents the hotel with professionalism, integrity, and a welcoming attitude, even under pressure. They ensure a personalized guest experience by understanding and responding to guest needs, promoting hotel services, and maintaining detailed knowledge of rooms, rates, and amenities.
They handle check-ins and check-outs, manage guest preferences, respond to inquiries, and ensure smooth communication across departments. The role requires attention to detail, discretion, flexibility in working hours, and the ability to work independently while upholding high service standards.
Profile: Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Must maintain composure under pressure.
Ability to stand for the entire shift in both indoor and outdoor spaces.
Long hours are sometimes required.
Benefits: Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Must maintain composure under pressure.
Ability to stand for the entire shift in both indoor and outdoor spaces.
Long hours are sometimes required.
- Department
- Rooms
- Role
- Front Office
- Locations
- Hotel La Palma
- Contract starting date
- 15 April, 2026
- Contract duration
- 6 mois
About Oetker Hotels
Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.