Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high-fashion boutique.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions: Telephone operators are responsible for handling incoming and outgoing calls.

Profile: The hotel telephone operator plays a key role in ensuring smooth and professional communication between guests, departments, and staff. They answer incoming calls clearly, courteously, and in a friendly manner, helping callers feel at ease while gathering accurate and complete information.
They handle incoming calls by directing them to guest rooms, hotel departments, or managers, and take messages when recipients are unavailable. The operator provides guests with information about hotel services and public events, assists with outgoing calls, and helps guests use the phone system by explaining rates and available services.
They are responsible for reporting any issues with telephone equipment or service, updating directory information in the front office software, and knowing how to respond appropriately to emergency calls. The operator also performs clerical tasks such as filing and data entry, provides product or service information over the phone, including placing orders or scheduling appointments, and supports internal communication by relaying messages between departments.
Additionally, they process incoming email messages and forward them to the appropriate department, ensuring efficient and timely communication throughout the hotel.

Benefits: We offer competitive salaries, a healthy work-life balance with time to enjoy your free time, complimentary staff meals during shifts, and staff accommodation options to support your stay.